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FAQs

Where are you located?
FRESH currently has one location at 6991 Old Jacksonville Highway in Tyler, Texas. Get directions.

What are your hours of operation?
Our hours of operation are:
Sun-Thu: 6am-9pm
Fri-Sat: 6am-10pm
View our Pharmacy hours.

What sets FRESH apart?
FRESH is a food destination that offers outstanding service, amazing world class foods and specialty items within the convenience and affordability of a grocery store setting.

Can I place an online order for your products?
Currently, our website is not equipped to process online orders. Please call or visit our store to place orders.

Does FRESH provide catering services?
FRESH has a catering manager and staff that will be happy to help you make arrangements for your special event. View our full catering menu and services.

Can I purchase floral arrangements and gift baskets at FRESH?
Yes, we have a world class floral department that can put together any arrangement or gift basket for you. Please visit the store to build your custom arrangement or basket. Delivery and shipping are available.

Interested in a career at FRESH?
Visit our Careers page for information on current job openings and ways to apply.

Are you seeking a donation or sponsorship?
Individuals and organizations seeking a donation or making a request for community sponsorship or support should email Kaitlyn White at kaitlynwhite@brookshires.com.

Do you have any questions about products in our store?
Ask a member of our team of culinary experts, or fill out and submit the Feedback form.

Interested in joining our Freshie Club?
To be added to our e-mail list visit our Registration page. To change your email preferences visit the account settings page.

How do I return an unsatisfactory or recalled product to FRESH?
Visit lane 6 at the front of the store for all returns, refunds and exchanges.

Do I need my Brookshire’s Thank You Card at FRESH?
No, but you can use your Thank You Card at our fuel center to redeem your yourpoints and get discounts on gas!

I signed up to receive emails from FRESH but I am not receiving them. What can I do to fix that?
View your account settings to ensure delivery of email messages from FRESH.